Seeing my academic research suggest a real difference to our industry professionals is incredibly rewarding!
Extremely thankfully, Laila Samphilipo did a fantastic job of featuring our recent study (conducted with Dr. Lu Lu) in the Fox Newsroom! Her article communicates the key insights from our research findings to restaurant owners and managers, helping them understand what lessons they could apply.
If you'd also like to know why self-service kiosks might make customers feel more rushed than when they're served by human employees, especially with a queue behind them, please click on the link below:
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