Media Coverage/Interview
The Conversation
Why restaurant self-service kiosks can actually result in customers ordering less food (Sep 2024) [link]
WalletHub
Restaurant Business
Kiosk Marketplace
Temple Now
Fox/STHM Newsroom
Japan Travel Bureau
How can we increase travelers' motivation to engage in sustainable tourism? [旅行者がサステナブル・ツーリズムに取り組むモチベーションをどう高めるか？] (in Japanese) (Dec 2023) [link]
Herald Business
“Now We Need ‘Learncation’ (Learn+Vacation)” [이제는 런케이션<learn+vacation>이 필요하다] (in Korean) (Sep 2023) [link]
WalletHub
Whynews
If the skyway opens! “Private Airport in Gyeonggi Province” [만약, 하늘길이 열린다면! "경기남부 민간공항”] (in Korean) (Nov 2021) [link]
Unravel
SINDOnews
Rappler
NCA newsletter
Wallethub (June 2024). “Ask The Experts: Celebrating Independence Day The Right Way”
Temple Now (Apr 2024). “Feeling rushed at the food ordering kiosk? You’re not alone
Rappler (May 2020) “South Korea taps domestic tourism to revive industry”
Invited Talks (Lecture, Workshop, Seminar)
Invited International Scholar at Hanyang University
International Scholar Seminar Series | Hanyang University | Dec 2024
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Title: A Fresh Perspective on Casualty: Necessity Causality and NCA in Tourism Studies
Invited Speaker at AIT, University of the Philippines
AIT Lecture Series | University of the Philippines | Dec 2024
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Title: Hospitality without human touch? Introducing restaurant self-service technology strategies to sustain customer experience
Invited Speaker at Texas A&M Graduate Class
Current Issues of Services Management in Hospitality, Hotel Management and Tourism (HMGT689) | Texas A&M | April 2024
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Title: JHTC & ICHRIE Case Study Competition and Research on Waiting Line Effect in Tech-mediated Menu Ordering
Invited Presenter at the University of Delaware’s Research Seminar
Research seminar course (HOSP892) | University of Delaware | Nov 2023
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Title: Designing gamified interactions with self-service technology at restaurants
PDW Lecturer at the Annual Meeting of the AoM
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Presentation title: “Necessary Condition Analysis (NCA): Logic, Theory, Methodology, and New Applications”
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Co-presenters: Jan Dul, Sven Hauff, Stefan Breet
Keynote Speaker at the Philippine-Korean Youth Forum
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Presentation title: “Why South Koreans travel to the Philippines: Eudaimonic tourist perspective”
← Selected comments on my lecture
Invited Speaker at Y4TH Conference
Youth for Tourism and Hospitality International Conference (Y4TH) | Manila, Philippines | 2021 [link]
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Presentation title: “Responsible Tourism: The Tourist We ”
” ← Poster & Participant
Invited Speaker at UP Korea Research Center Lecture Series
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Presentation title: “Korean Tourism during Eased Social Distancing,”
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Featured in a news article on Rappler
Industry Involvement
Industry Panel Session Chair
2025 Rosewood Day | Feb 2025
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With Dr. Yoohee Hwang, led a panel session featuring senior executives from Rosewood Hong Kong for an audience of SHTM students and faculty, fostering insightful dialogue between academia and industry.
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Panelists invited:
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Hugo Montanari (Managing director)
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Olena Pavlyshyn (Director of Rooms)
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Angus Pitkethley (Director of Sales & Marketing)
Industry Liaison & Speaker
“Fox Without Borders” global immersion program | June-Nov 2023
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Facilitated an in-person meeting between Jinyoung Choi, CLO (former CEO) of SM Universe, and Prof. Thomas Fung, the program leader, to explore potential visits for students to the K-pop school subsidiary of SM Entertainment.
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Invited industry panelists for a virtual meetup to enhance students; understanding of various South Korean industries:
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Engagement/Feedback Specialist
ISTE Live 23 Industry Conference/Expo | Jun 2023
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Actively engaged with booth visitors, showcasing an AI-powered education curriculum and program, and facilitating business meetings.
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Conducted interviews with educators to gather feedback on EdTech products and services.
Guest Speaker Engagement
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Coordinated guest speaker invitations to industry professionals in relevant fields for inclusion in university courses/programs.
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Developed a network of contacts within the industry and maintained relationships with professionals who shared their expertise and potential job opportunities with students.
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Speakers invited:
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Annika Park, Senior freelance strategist, Ex-TBWA, Ex-DDB (Fall 2024)
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Panel Talk w/ Rosewood HK Executives
Prof. Thomas Fung & Jinyoung Choi
