I'm thrilled to share an exciting update about our recent article, "Lined Up? Examining a 'Waiting Line' Effect in Technology-Enabled Restaurant Menu Ordering." Following being featured by the Fox Newsroom, it caught the eye of several additional media outlets such as Restaurant Business, Kiosk Marketplace, and Temple Now. It's heartening and quite a journey to witness our research ripple through the industry, possibly inspiring change.
In our research, Dr. Lu Lu and I dive into the fascinating dynamics of how waiting lines can shape the way customers interact with self-service technology when ordering from menus.